FAQ: Answers to Your Questions
Welcome to the Sofawise FAQ page, where we address common questions to make your experience seamless and enjoyable. If you have any additional inquiries, feel free to reach out through our Contact page.
General Information
What is Sofawise?
Sofawise is a platform dedicated to offering a curated collection of high-quality sofas known for their exceptional craftsmanship and timeless design.
How do I navigate through the Sofawise website?
Our website has a user-friendly navigation menu at the top, allowing you to explore different sections such as Home, Collections, Apply for Trade, and Contact.
What services does Sofawise offer to resellers?
Sofawise provides a drop shipping program for resellers, offering an opportunity to feature our high-quality sofas in your inventory without the need for physical storage.
Can interior designers collaborate with Sofawise?
Absolutely! Interior designers can benefit from our trade program, gaining access to exclusive trade discounts, personalized support, and a diverse range of sofas to elevate their design projects.
Does Sofawise offer contract options for businesses like hotels?
Yes, Sofawise facilitates contracts for businesses, including hotels, providing tailored solutions to meet their specific furnishing needs.
Product Details
What makes Sofawise sofas stand out?
Sofawise sofas are distinguished by their meticulous craftsmanship, premium materials, and a commitment to blending comfort with sophisticated design.
Can I customize the fabric of my sofa?
While not all sofas are customizable, we do offer customization options for certain models. Connect with our trade support team for details on available choices.
What materials are used in Sofawise sofas?
Sofawise sofas are crafted using high-quality materials such as hardwood frames, premium upholstery fabrics, and other carefully selected components.
Trade Partnership
How can I apply for a trade partnership with Sofawise?
Applying for a trade partnership is easy. Visit our "Contact" page, fill out the form and add your business details, and our team will review your application.
What are the benefits of a trade partnership with Sofawise?
In our trade partnership you will enjoy the advantage of offering Sofawise sofas without managing inventory. This includes exclusive trade discounts and seamless order fulfillment.
Can Sofawise assist in large-scale contracts for hotels and other businesses?
Absolutely! Sofawise offers tailored solutions for large-scale contracts, ensuring a seamless process from selection to delivery for hotels and other businesses.
Order and Delivery
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. The couriers will contact you or your customer directly with timely updates on the status and expected delivery of your Sofawise order.
What is the expected delivery time for Sofawise sofas?
Delivery times vary based on your location and the specific sofa. You can find estimated delivery times during the checkout process.
How does the drop shipping process work for resellers?
Resellers in our drop shipping program can place orders directly on behalf of their customers. Sofawise will handle the order fulfillment and delivery directly to the end customer.
Is there a bulk ordering option for interior designers and contracts with hotels?
Yes, we offer bulk ordering options for interior designers and businesses like hotels. Contact our trade support team to discuss your specific needs and receive personalized assistance.
Returns and Support
What is Sofawise's return policy?
Our return policy is designed to ensure your satisfaction. Visit our "Returns & Exchanges" page for detailed information on the return process and eligibility.
How can I contact Sofawise customer support?
Reach out to our customer support team through the "Contact Us" page on our website. Fill out the form with your details and inquiry, and we'll respond promptly.
Environmental Responsibility
Are Sofawise sofas environmentally friendly?
While not all materials are explicitly labeled as "eco-friendly," Sofawise is committed to sustainability through responsible sourcing and manufacturing practices.
Connect with us
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CONTACT US
For general inquiries you can contact us through our website.
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CALL US
Need immediate assistance? Call us during business hours.
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EMAIL US
For inquiries and support, you can email us.
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VISIT US
Experience our sofas firsthand at our showroom